Need to find airline offices in Nairobi? This complete guide lists all major airline offices with exact locations, contacts, and what each specializes in.
Quick alternative: Skip the office visit and traffic. Call/WhatsApp +254743364862 for instant booking support.
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Ethiopian Airlines | Qatar Airways | Emirates | Turkish Airlines | EgyptAir | Saudia | Etihad | KLM | Air Arabia | Gulf Air | Flynas | Airlink | IndiGo
International Airline Offices in Nairobi
1. Ethiopian Airlines Office Nairobi
Address: Bruce House, Muindi Mbingu Street, Nairobi
Office Hours: Mon-Fri 8:30 AM – 5:00 PM, Sat 9:00 AM – 1:00 PM
Website: ethiopianairlines.com
Best for: Africa, Middle East, Europe, Asia via Addis Ababa
Ethiopian Airlines operates multiple daily flights to Addis Ababa with connections to 130+ destinations worldwide. Star Alliance member with excellent African network coverage.
2. Qatar Airways Office Nairobi
Address: 13th Floor, One Africa Place, Westlands
Email: reservationnairobi@ke.qatarairways.com
Office Hours: Mon-Fri 8:00 AM – 5:00 PM, Sat 9:00 AM – 2:00 PM
Website: qatarairways.com
Best for: Middle East, Asia, Australia, Americas via Doha
Multiple daily Qatar Airways flights to Doha’s Hamad International Airport. Five-star airline with award-winning Qsuite business class and extensive global network.
3. Emirates Office Nairobi
Address: 9 West Building, Opposite Sarit Centre, Westlands
Email: nbosales@emirates.com
Office Hours: Mon-Fri 8:30 AM – 5:30 PM, Sat 9:00 AM – 1:00 PM
Website: emirates.com
Best for: Asia, Europe, Australia, Americas via Dubai
Emirates provides multiple daily Nairobi-Dubai flights with connections to 150+ destinations. Modern A380 fleet with generous baggage allowance.
4. Turkish Airlines Office Nairobi
Address: International House, 10th Floor, Mama Ngina Street
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: turkishairlines.com
Best for: Europe, Middle East, North America via Istanbul
Direct flights to Istanbul with Turkish Airlines connect you to 340+ destinations globally. Largest route network with excellent business class and competitive pricing.
5. EgyptAir Office Nairobi
Address: Ground Floor, International House, City Hall Way
Office Hours: Mon-Fri 8:00 AM – 5:00 PM, Sat 9:00 AM – 1:00 PM
Website: egyptair.com
Best for: Cairo, Middle East, Europe via Cairo
Note: Some sources incorrectly list EgyptAir at Hilton Hotel on Mama Ngina Street. The correct address is International House on City Hall Way (Hilton Hotel serves as a nearby landmark).
EgyptAir offers Star Alliance benefits with convenient Cairo connections throughout the Middle East, Europe, and Africa.
6. Saudia Airlines Office Nairobi
Address: Kenrail Towers, 2nd Floor, Ring Road Parklands
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: saudia.com
Best for: Saudi Arabia (Jeddah, Riyadh, Medina), Umrah/Hajj
Saudia Airlines is the preferred carrier for Umrah and Hajj travel from Kenya. SkyTeam member with specialized pilgrimage services and excellent Middle East network.
7. Etihad Airways Office Nairobi
Address: 2nd Floor, Global Trade Center Main Tower, Westlands
Office Hours: Mon-Fri 8:30 AM – 5:30 PM, Sat 9:00 AM – 1:00 PM
Website: etihad.com
Best for: Middle East, Europe, Australia via Abu Dhabi
Quality service with competitive fares. Etihad Airways features excellent business class and generous baggage allowances for premium Abu Dhabi connections.
Need help with any of these airlines? Call/WhatsApp +254743364862 – Faster than visiting offices.
8. KLM Royal Dutch Airlines Office Nairobi
Address: 1st Floor, Block A, Merchant Square, Riverside Drive
Email: reservations.kenya@klm.com
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: klm.com
Best for: Amsterdam, Europe, North America via Schiphol
Daily KLM flights to Amsterdam with excellent European connections. SkyTeam member with reliable service and extensive network coverage.
9. Air Arabia Office Nairobi
Address: Westlands Square, Westlands
Office Hours: Mon-Fri 9:00 AM – 5:00 PM
Website: airarabia.com
Best for: Sharjah, Dubai, India via Sharjah hub
Budget-friendly Air Arabia flights to UAE with onward connections across Asia. Low-cost carrier with competitive Middle East fares.
10. Gulf Air Office Nairobi
Address: Applewood Adams Building, 8th Floor Suite 812, Ngong Road
Website: gulfair.com
Best for: Bahrain, Middle East, Asia via Bahrain
Gulf Air connects Nairobi to Bahrain with onward connections throughout the Middle East and Asia.
11. Flynas Office Nairobi
Address: Cassia House, 1st Floor, Nairobi – Right next to ABSA HQ, Waiyaki Way
Office Hours: Mon-Fri 9:00 AM – 5:00 PM
Website: flynas.com
Best for: Saudi Arabia domestic routes, budget KSA travel
Saudi low-cost carrier offering economical options for travel within Saudi Arabia and select regional routes. Offering the best flight rates for Hajj & Umrah
Regional Airline Offices in Nairobi
12. Airlink Office Nairobi
Address: Applewood Adams Building, 8th Floor Suite 812, Ngong Road
Email: Airlinkreservations.Kenya@aviareps.com
Office Hours: Mon-Fri 8:30 AM – 5:00 PM
Website: flyairlink.com
Best for: South Africa, Zimbabwe, Zambia, Southern Africa
Direct Airlink Nairobi-Johannesburg flights with extensive Southern African connections. Regional specialist for safari combinations and multi-country itineraries.
13. IndiGo Airlines Office Nairobi
Address: Broadwalk Mall, Ojijo Road, 1st Floor, Parklands
Email: sales@skylinerepservices.com
Office Hours: Mon-Fri 9:00 AM – 6:00 PM, Sat 9:00 AM – 2:00 PM
Website: goindigo.in
Best for: India destinations (Mumbai, Delhi, Bangalore)
India’s largest airline with competitive fares to multiple Indian cities. Modern aircraft and reliable service with extensive Indian network.
Office Locations by Area
Westlands (5 offices):
Qatar Airways, Emirates, Etihad, Air Arabia, Gulf Air, Flynas
CBD/City Center (4 offices):
Ethiopian Airlines, Turkish Airlines, EgyptAir, KLM
Parklands (2 offices):
Saudia Airlines, IndiGo
Other Areas (2 offices):
Airlink (Ngong Road), Flynas (Cassia House)
Remote Booking vs Office Visit
| Factor | Office Visit | Remote Service |
|---|---|---|
| Response Time | Queue waiting | Immediate |
| Travel Required | Yes + parking | No |
| Payment Options | Mainly cards | M-Pesa, cards, transfers |
| Hours | 8 AM – 5 PM | Extended |
| Traffic | Nairobi jams | None |
| Follow-up | Return visit | WhatsApp/Call |
When Office Visits Make Sense
Visit airline offices for:
- Document verification – Complex visa/travel documents
- Physical refunds – Some airlines process in-person
- Lost baggage claims – Faster physical processing
For bookings, changes, and most inquiries, remote service saves time.
Tips for Visiting Offices
Best Times:
- Weekday mornings 9-11 AM (least crowded)
- Avoid lunch hours (1-2 PM)
- Fridays are busiest
Parking:
- Westlands: Sarit Centre, Westlands Square
- CBD: Limited street parking, arrive early
- Consider Uber/taxi for CBD locations
What to Bring:
- Passport/ID
- Booking reference
- Payment method
- Any relevant documents
Frequently Asked Questions
Do I need to visit offices to book flights?
No. Most bookings are handled remotely with official tickets issued instantly.
Which offices are in Westlands?
Qatar Airways, Emirates, Etihad, Air Arabia, and Gulf Air.
Can I pay with M-Pesa at airline offices?
Most offices prefer cards. Our service accepts M-Pesa for instant processing.
What are typical office hours?
Most operate Monday-Friday 8:00 AM – 5:00 PM, some with Saturday morning hours.
Where is EgyptAir office in Nairobi?
Ground Floor, International House, City Hall Way (not Hilton Hotel as some sources claim).
How do I avoid office queues?
Use our remote booking service at +254743364862 for faster assistance without travel.
Skip the Office Visit
Get professional booking assistance from anywhere in Kenya without traffic, parking hassles, or waiting in queues.
Call/WhatsApp: +254743364862
Fast, reliable service for all airlines listed above with M-Pesa payment and instant confirmations.