Need to find airline offices in Nairobi? This complete guide lists all major airline offices with exact locations, contacts, and what each specializes in.
Quick alternative: Skip the office visit and traffic. Call/WhatsApp +254743364862 for instant booking support.
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Ethiopian Airlines | Qatar Airways | Emirates | Turkish Airlines | EgyptAir | Saudia | Etihad | KLM | Air Arabia | Gulf Air | Flynas | Lufthansa | Delta Airlines | Safarilink | Jambojet | Skyward Express | Airlink | IndiGo
International Airline Offices in Nairobi
1. Ethiopian Airlines Office Nairobi
Address: Bruce House, Muindi Mbingu Street, Nairobi
Office Hours: Mon-Fri 8:30 AM – 5:00 PM, Sat 9:00 AM – 1:00 PM
Website: ethiopianairlines.com
Best for: Africa, Middle East, Europe, Asia via Addis Ababa
Ethiopian Airlines operates multiple daily flights to Addis Ababa with connections to 130+ destinations worldwide. Star Alliance member with excellent African network coverage.
Ethiopian Airlines Nairobi Contact Number 24 Hours
📞 Urgent Ticketing Support: To bypass physical lines at Bruce House or resolve booking errors immediately, call the local office at +254743364862 (Inquiries, Changes, and M-Pesa Flights processing). For corporate head office administration only, dial official landlines via +254202296000.
2. Qatar Airways Office Nairobi
Address: 13th Floor, One Africa Place, Westlands
Email: reservationnairobi@ke.qatarairways.com
Office Hours: Mon-Fri 8:00 AM – 5:00 PM, Sat 9:00 AM – 2:00 PM
Website: qatarairways.com
Best for: Middle East, Asia, Australia, Americas via Doha
Multiple daily Qatar Airways flights to Doha’s Hamad International Airport. Five-star airline with award-winning Qsuite business class and extensive global network.
Qatar Airways Nairobi Customer Care Phone Number
📞 Instant Booking Desk: For immediate assistance with Qsuite seat assignments, emergency flight changes, or ticket rescue, call/WhatsApp +254743364862 for rapid local response. For general international inquiries, the standard station counter lines operate during business hours at +254207602511.
3. Emirates Airlines Nairobi Office
Address:The Cube on Riverside Drive (Ground Floor).
Email: nbosales@emirates.com
Office Hours: Mon-Fri 8:30 AM – 5:30 PM, Sat 9:00 AM – 1:00 PM
Website: emirates.com
Best for: Asia, Europe, Australia, Americas via Dubai
Emirates provides multiple daily Nairobi-Dubai flights with connections to 150+ destinations. Modern A380 fleet with generous baggage allowance.
Emirates Nairobi Contact Number / Mobile Hotline
📞 Priority M-Pesa Ticketing: Skip the Westlands traffic jams. Dial +254743364862 to reach a live booking assistant for instant fare lockouts, luggage additions, and remote checkout. The official corporate landline for administrative inquiries is +254207122111.
4. Turkish Airlines Office Nairobi
Address: International House, 10th Floor, Mama Ngina Street
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: turkishairlines.com
Best for: Europe, Middle East, North America via Istanbul
Direct flights to Istanbul with Turkish Airlines connect you to 340+ destinations globally. Largest route network with excellent business class and competitive pricing.
Turkish Airlines Nairobi Phone Support & Booking
📞 24/7 Rapid Assistance: Stuck with an unconfirmed ticket or connection issue? Get instant human support by calling the local travel line at +254743364862. To reach the physical ticketing office reception desk on Mama Ngina Street directly, dial +254202245881.
5. EgyptAir Office Nairobi
Address: Ground Floor, International House, City Hall Way
Office Hours: Mon-Fri 8:00 AM – 5:00 PM, Sat 9:00 AM – 1:00 PM
Website: egyptair.com
Best for: Cairo, Middle East, Europe via Cairo
Note: Some sources incorrectly list EgyptAir at Hilton Hotel on Mama Ngina Street. The correct address is International House on City Hall Way (Hilton Hotel serves as a nearby landmark).
EgyptAir offers Star Alliance benefits with convenient Cairo connections throughout the Middle East, Europe, and Africa.
EgyptAir Nairobi Office Contact Number
📞 Direct Ticketing Support: For immediate booking changes or to pay via mobile money, call / WhatsApp +254743364862 for instant ticketing. For the main operations office at International House, contact administrative support at +254202226821.
6. Saudia Airlines Office Nairobi
Address: Kenrail Towers, 2nd Floor, Ring Road Parklands
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: saudia.com
Best for: Saudi Arabia (Jeddah, Riyadh, Medina), Umrah/Hajj
Saudia Airlines is the preferred carrier for Umrah and Hajj travel from Kenya. SkyTeam member with specialized pilgrimage services and excellent Middle East network.
Saudia Airlines Nairobi Phone Number
📞 Group & Individual Booking Hotline: For priority group sorting or immediate flight bookings to Jeddah, Riyadh, or Medina, call/ WhatsApp +254743364862 for remote processing. The physical Kenrail Towers office branch can be reached on +254203747120.
7. Etihad Airways Office Nairobi
Address: 2nd Floor, Global Trade Center Main Tower, Westlands
Office Hours: Mon-Fri 8:30 AM – 5:30 PM, Sat 9:00 AM – 1:00 PM
Website: etihad.com
Best for: Middle East, Europe, Australia via Abu Dhabi
Quality service with competitive fares. Etihad Airways features excellent business class and generous baggage allowances for premium Abu Dhabi connections.
Etihad Airways Nairobi Contact Phone Number
📞 Premium Hub Passenger Support: For swift remote ticketing, route modifications, or payment processing, contact the independent support agent on +254743364862. For the GTC Tower head station administration team, call +254203893425.
8. KLM Royal Dutch Airlines Office Nairobi
Address: 1st Floor, Block A, Merchant Square, Riverside Drive
Email: reservations.kenya@klm.com
Office Hours: Mon-Fri 8:00 AM – 5:00 PM
Website: klm.com
Best for: Amsterdam, Europe, North America via Schiphol
Daily KLM flights to Amsterdam with excellent European connections. SkyTeam member with reliable service and extensive network coverage.
KLM Nairobi Customer Service Contact Number
📞 Instant Booking & Escalations: Avoid long phone wait times for Europe and US connections. Reach our regional office at +254743364862 for immediate human attention. The local administrative center on Riverside Drive handles inquiries via +254203893300.
9. Air Arabia Office Nairobi
Address: Westlands Square, Westlands
Office Hours: Mon-Fri 9:00 AM – 5:00 PM
Website: airarabia.com
Best for: Sharjah, Dubai, India via Sharjah hub
Budget-friendly Air Arabia flights to UAE with onward connections across Asia. Low-cost carrier with competitive Middle East fares.
Air Arabia Nairobi Contact Mobile Number
📞 Low-Cost Flight Support: For fast baggage additions or instant low-cost flight allocations to Sharjah, reach out to +254743364862. For corporate office management at Westlands Square, the operational branch number is +254204400260.
10. Gulf Air Office Nairobi
Address: Applewood Adams Building, 8th Floor Suite 812, Ngong Road
Website: gulfair.com
Best for: Bahrain, Middle East, Asia via Bahrain
Gulf Air connects Nairobi to Bahrain with onward connections throughout the Middle East and Asia.
Gulf Air Nairobi Office Phone Number
📞 Urgent Ticket Processing: To instantly secure or alter a booking without visiting Ngong Road, call +254743364862. For standard administrative inquiries at the Applewood Adams office suite, dial +254202728444.
11. Flynas Office Nairobi
Address: Cassia House, 1st Floor, Nairobi – Right next to ABSA HQ, Waiyaki Way
Office Hours: Mon-Fri 9:00 AM – 5:00 PM
Website: flynas.com
Best for: Saudi Arabia domestic routes, budget KSA travel
Saudi low-cost carrier offering economical options for travel within Saudi Arabia and select regional routes. Offering the best flight rates for Hajj & Umrah
Flynas Nairobi Contact Number
📞 Budget Ticketing Line: For instant confirmations, seat locks, or low-cost flight adjustments, contact +254743364862. The physical customer handling team at Cassia House handles administration via +254208000145.
12. IndiGo Airlines Office Nairobi
Address: Broadwalk Mall, Ojijo Road, 1st Floor, Parklands
Email: sales@skylinerepservices.com
Office Hours: Mon-Fri 9:00 AM – 6:00 PM, Sat 9:00 AM – 2:00 PM
Website: goindigo.in
Best for: India destinations (Mumbai, Delhi, Bangalore)
India’s largest airline with competitive fares to multiple Indian cities. Modern aircraft and reliable service with extensive Indian network.
IndiGo Airlines Nairobi Contact Number 24 Hours
📞 India Direct Ticketing Support: If you need an emergency flight booking to Mumbai or Delhi with immediate M-Pesa verification, call the booking desk queue directly at +254743364862. For general office operations at Broadwalk Mall, contact the local reps at +254704400400.
13. Lufthansa Offices Kenya
- Address: Merchant Square, 100 Riverside Drive, Nairobi (Alternative operations desk at Jomo Kenyatta International Airport Terminal 1A)
- Email: customer.relations@lufthansa.com / nboppb@dlh.de
- Office Hours: Mon-Fri 8:30 AM – 5:00 PM (JKIA airport ticketing counter hours are aligned with evening transatlantic departure schedules)
- Website: lufthansa.com
- Best for: Germany, Western/Central Europe, North America, Global transit
With Lufthansa, you can get direct flights connecting Nairobi to Frankfurt with expansive forward connections across the global Star Alliance network. Premium international specialist for long-haul business class commuting, student travel, and European holiday routes.
Lufthansa Nairobi Phone Contact & Inquiries
For processing of multi-sector corporate itineraries, remote flight booking inclusing mpesa, premium class modifications, or dynamic transatlantic flight routing, call/WhatsApp +254743364862.
To reach the central passenger services team or toll-free support desk in Nairobi, use 0800723935 or +254202666969.
14. Delta Airlines Offices
- Address: Mirage Towers, Chiromo Road, Westlands, Nairobi (Alternative operations support via SkyTeam partner Kenya Airways at Jomo Kenyatta International Airport Terminal 1A)
- Email: ticketreceipt@delta.com / contactus@delta.com
- Office Hours: Mon-Fri 8:30 AM – 5:00 PM (Online customer service channels operate 24/7)
- Website: delta.com
- Best for: United States, Canada, Mexico, Caribbean, Transatlantic transit
Delta Air Lines offers seamless connectivity to North America leveraging direct code-share partnerships with Kenya Airways via hubs like Paris, Amsterdam, London, or New York (JFK). Premium international specialist for SkyMiles tracking, multi-city North American corporate itineraries, and global SkyTeam alliance connections.
Delta Air Lines Nairobi Phone Contact & Inquiries
For direct bookings or ticket modifications from Kenya, call/WhatsApp +254743364862.
To support and customer care, use +254733865472.
Regional Airline Offices in Nairobi
15. Safarilink Office Nairobi
- Address: Phoenix House, Wilson Airport, Lang’ata Road, Nairobi
- Email: res@flysafarilink.com
- Office Hours: Mon-Fri 8:00 AM – 5:00 PM, Sat 8:00 AM – 1:00 PM (Airport desk operates daily based on flight schedules)
- Website: flysafarilink.com
- Best for: Maasai Mara, Amboseli, Samburu, Diani Beach, Zanzibar, Kilimanjaro
Safarilink offers direct bush-to-coast flights and premium safari connections across East Africa. Regional specialist for point-to-point luxury safari airstrips, family group travel, and carbon-neutral regional itineraries.
Safarilink Nairobi Phone Contact & Inquiries
For rapid processing of domestic bookings, M-Pesa ticketing errors, or cross-border connections to Tanzania and Zanzibar, call/WhatsApp +254743364862.
To contact the central reservations team at the Wilson Airport head office, use +254730888000 or +254206690000.
16. Jambojet Office Nairobi
- Address: Barclays Plaza, 7th Floor, Loita Street, Nairobi (Alternative city desks at Sarit Centre Ground Floor, or Jomo Kenyatta International Airport Terminal 1D)
- Email: customersupport@jambojet.com
- Office Hours: Mon-Fri 8:00 AM – 6:00 PM, Sat 8:30 AM – 1:00 PM (JKIA Airport sales desk operates daily 5:00 AM – 10:30 PM)
- Website: jambojet.com
- Best for: Mombasa, Kisumu, Eldoret, Malindi, Diani (Ukunda), Lamu, Zanzibar, Goma (DRC) High-frequency, budget-friendly domestic flights and regional connections out of JKIA.
As Kenya’s premier low-cost carrier, Jambojet is ideal for affordable business commuting, coastal getaways, and point-to-point regional travel.
Jambojet Nairobi Phone Contact & Inquiries
For rapid processing of group bookings, seat selections, or urgent ticket changes before flight closures, call/WhatsApp +254743364862.
To contact the central call center at the Nairobi head office, use +254711024545 or +254734104545.
17. Skyward Express Office Nairobi
- Address: Skyward Express Building, Wilson Airport, Lang’ata Road, Nairobi (Alternative hub desk at Jomo Kenyatta International Airport Terminal 2)
- Email: reservations@skywardexpress.co.ke
- Office Hours: Daily 24/7 (Call center operation), Airport check-in desks open 1.5 hours before scheduled domestic flights.
- Website: skywardairlines.com
- Best for: Eldoret, Lodwar, Kakamega, Kitale, Mombasa, Malindi, Lamu, Diani, Dar es Salaam
Skyward Express offers high-frequency domestic route connections spanning Kenya’s major commercial hubs and coastal escapes. Regional specialist for reliable corporate commuting to Western Kenya and affordable coastal transit.
Skyward Express Nairobi Phone Contact & Inquiries
For quick processing of priority corporate bookings, charter requests, or last-minute flight amendments, call/WhatsApp +254743364862.
To contact the customer care team at Wilson Airport, use +254709786000 or the emergency desk at +254740410700.
18. Airlink Office Nairobi
Address: Applewood Adams Building, 8th Floor Suite 812, Ngong Road
Email: Airlinkreservations.Kenya@aviareps.com
Office Hours: Mon-Fri 8:30 AM – 5:00 PM
Website: flyairlink.com
Best for: South Africa, Zimbabwe, Zambia, Southern Africa
Direct Airlink Nairobi-Johannesburg flights with extensive Southern African connections. Regional specialist for safari combinations and multi-country itineraries.
Airlink Nairobi Phone Contact & Inquiries
For rapid processing of multi-city flights to Johannesburg or regional safari connections from Kenya, call/WhatsApp +254743364862. To contact the Aviareps country management team on Ngong Road, use +254202728444.
Office Locations by Area
Westlands:
Qatar Airways, Emirates, Etihad, Air Arabia, Gulf Air, Flynas, AirFrance / KLM, Lufthansa, Delta Airlines
CBD/City Center:
Ethiopian Airlines, Turkish Airlines, EgyptAir
Parklands:
Saudia Airlines, IndiGo
Other Areas:
Airlink, Gulf Air (Ngong Road)
Remote Booking vs Office Visit
| Factor | Office Visit | Remote Service |
|---|---|---|
| Response Time | Queue waiting | Immediate |
| Travel Required | Yes + parking | No |
| Payment Options | Mainly cards | M-Pesa, cards, transfers |
| Hours | 8 AM – 5 PM | Extended |
| Traffic | Nairobi jams | None |
| Follow-up | Return visit | WhatsApp/Call |
When Office Visits Make Sense
Visit airline offices for:
- Document verification – Complex visa/travel documents
- Physical refunds – Some airlines process in-person
- Lost baggage claims – Faster physical processing
For bookings, changes, and most inquiries, remote service saves time.
Tips for Visiting Offices
Best Times:
- Weekday mornings 9-11 AM (least crowded)
- Avoid lunch hours (1-2 PM)
- Fridays are busiest
Parking:
- Westlands: Sarit Centre, Westlands Square
- CBD: Limited street parking, arrive early
- Consider Uber/taxi for CBD locations
What to Bring:
- Passport/ID
- Booking reference
- Payment method
- Any relevant documents
Frequently Asked Questions
Do I need to visit offices to book flights?
No. Most bookings are handled remotely with official tickets issued instantly. Contact us on +254743364862
Which offices are in Westlands?
Qatar Airways, Emirates, Etihad, Air Arabia, Delta Airlines and Gulf Air.
Can I pay with M-Pesa at airline offices?
Most offices prefer cards. Our service accepts M-Pesa for instant processing.
What are typical office hours?
Most operate Monday-Friday 8:00 AM – 5:00 PM, some with Saturday morning hours.
Where is EgyptAir office in Nairobi?
Ground Floor, International House, City Hall Way (not Hilton Hotel as some sources claim).
How do I avoid office queues?
Use our remote booking service at +254743364862 for faster assistance without travel.
Skip the Office Visit
Get professional booking assistance from anywhere in Kenya without traffic, parking hassles, or waiting in queues.
Call/WhatsApp: +254743364862
Fast, reliable service for all airlines listed above with M-Pesa payment and instant confirmations.